Refund policy

Refund Policy

We want you to be happy with your purchase from The Stuff Dept. Here's how returns and refunds work.

Return Window - You have 30 days from the date your order is delivered to request a return. After 30 days, we're unable to offer a refund or exchange.

Eligibility - To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return - Email us at thestuffdeptcustomerservice@gmail.com with your order number and the reason for your return. We'll respond with instructions on how to send your item back.

Return Shipping - Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect, in which case we'll cover the cost.

Once we receive and inspect your returned item, we'll notify you of approval or rejection. Approved refunds are processed within 5-10 business days back to your original payment method.

Damaged or Incorrect Items - Contact us within 7 days of delivery with photos of the issue, and we'll make it right with a replacement or full refund.